FAQ
Property management FAQ for Durham landlords
Do you manage rentals across all of Durham Region?
Yes. We manage residential rentals in Pickering, Ajax, Whitby, Oshawa, Clarington, Bowmanville, Courtice, Brooklin, and nearby communities.
What property types do you manage?
Houses, duplexes, townhomes, and condo units owned by landlords and investors. Building-wide condo corporation management is a different service and not our focus.
How do I get started?
Request a free rental analysis or call 416-834-3587. We review the property, discuss goals, and outline onboarding steps.
Do you help with vacant units?
Yes. We handle pricing guidance, marketing, showings, screening, and lease-up for vacant Durham rentals.
Can you manage if I live outside Durham?
Yes. Many owners live in Toronto, elsewhere in Ontario, or abroad. Local vendor coverage and clear reporting matter more than living next door.
Do you only work with large portfolios?
No. We work with owners of a single rental and owners with multiple Durham units. Scope is confirmed before onboarding.
How fast do you respond to owner questions?
We aim for prompt replies during business hours. Emergencies affecting habitability are prioritized. Exact response commitments are confirmed in your agreement.
Is 9th Star a Durham-focused company?
Yes. The public site and operations focus on Durham Region and nearby east GTA communities where we can respond reliably.
How much do property managers charge in Durham?
Fees are usually a percentage of rent and depend on services and property type. Ask for a written quote. Online ranges without an inspection are only estimates.
Is there a placement fee?
Some management agreements include placement in the monthly fee. Others bill placement separately on turnover. We explain this before you sign.
What is included in monthly management?
Typical inclusions are rent collection, tenant communication, maintenance coordination, and reporting. Confirm renewals, inspections, and tribunal support in writing.
Do condo units cost more to manage?
Sometimes. Board rules, status certificates, and elevator bookings add steps. Pricing depends on the unit and building requirements.
Can I get a free rental analysis first?
Yes. Use the free rental analysis form. You get pricing guidance and next steps without a hard sell.
What happens after I hire 9th Star?
Onboarding usually includes property details, condition notes, rent strategy, listing if vacant, screening, lease, and ongoing management with monthly reporting.
Who handles emergency repairs?
Urgent habitability issues are triaged quickly and assigned to vendors. Owners are updated on scope and cost according to the agreement.
Do you handle lease renewals?
Yes. We track end dates, discuss options with owners, and process renewals or notices under Ontario rules. This is operational support, not legal advice.
Can you help with notices or evictions?
We can support documentation and process coordination. Tribunal outcomes and legal strategy require qualified professional advice when needed.
Do you manage condos in Pickering and Ajax?
Yes. Unit-level condo rental management is available in Pickering, Ajax, Whitby, Oshawa, and other Durham cities we serve.
Do you cover Bowmanville and Courtice?
Yes. Clarington communities including Bowmanville and Courtice are part of our service area.
Is Brooklin included?
Yes. Brooklin and nearby Whitby-area communities are covered for residential rental management.
How do tenants submit maintenance requests?
Tenants can use the tenant portal or maintenance request page. For floods, no heat, or lockouts, call 416-834-3587 immediately.
How do tenants pay rent?
Follow the method in your lease or tenant portal. Contact us if you need current payment instructions.
Can tenants tour available rentals online?
Yes. Browse available rentals on the site, then contact us to schedule a showing for live listings.